Omni Channel

Omni Channel

With a vertical retail model combining strategic retail and omni-channel thinking with a wide spectrum of specialist skills, Sketch helps retailers to transform their businesses.

For many retailers, the central question is: How should we respond to and exploit the retail channel shift? 

We work on every element from the design of a compelling omni-channel retail customer proposition through to a clear implementation roadmap and financial plan, to ensure a comprehensive, achievable solution which addresses the key CEO and C-level questions:

  • How should we develop our ecommerce and omni-channel retail business over the next five years?
  • How can we transform our multiple sales channels into a true omni-channel retail business?
  • We are launching our online channel for the first time – how can we ensure it is successful?
  • Will online and omni-channel retail be profitable for us?

We pride ourselves on developing a realistic, actionable strategy with both an achievable implementation plan and business case which is supported by an extensive set of proprietary performance benchmarks.

This equips us to address questions which other consultancies cannot, such as:

  • What are the strategic implications of the continued channel shift for my business, and how must we respond?
  • How should I design my omni-channel proposition and operating model to maximise long term profits?
  • How can I accelerate my ecommerce and omni-channel growth, and how can I arrest or manage declining store sales?
  • How can I improve how I serve my customers as they shop across our channels?
  • How can I re-shape my organisation to be more digitally-oriented and customer-centric?
  • What is the best long term technology roadmap for my business as we transform?
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