Sketch Consultancy is India’s leading specialist retail strategy consultancy, helping retailers and brands to plan and implement winning strategies for the new age of retail.
The second decade of the 21st century is seeing a dramatic transformation in retailing driven by economic, technological and consumer change. More customer information, rising consumer expectations, new ways of shopping, increasing global competition and declining margins are just a few of the hallmarks of this transformation which is changing the competitive landscape.
In addition to our enterprise retail strategy engagements, we help retailers and brands in specific areas as follows:
Omni-Channel Retail Planning
For many retailers, the central question is How should we respond to and exploit the retail channel shift? We have more experience in this arena than any other consultancy.
We help retailers and brands to transform their organisational design (structures, people, culture and KPIs/incentivisation) to support the requirements of the future digital and omni-channel world.
We develop and implement international retail store, ecommerce and omni-channel expansion plans which include: retail market planning and entry strategies, retail offer development, and retail operational planning.
Digital Strategy for Brands
We help consumer brands optimise online and offline channels to drive engagement and ultimately higher sales, in the age of omni-channel retail.
Digital Performance Review
We audit and benchmark the digital retail offer covering customer experience (online and mobile), marketing, and omni-channel services, and then provide detailed recommendations and actionable insight in order to improve financial performance.
Customer Journey Mapping
We help retailers and brands to understand and optimise their customer journeys to deliver an excellent experience at every touchpoint.
We draw on our unique combination of retail sector expertise to analyse and benchmark a retailer’s full range of operational costs, identifying actionable opportunities for cost optimisation.